FSM Service and Support for RICOH Equipments
As a services provider, FSM earns our customers’ respect through superior service and support. FSM has also joined forces with Ricoh Malaysia to strengthen our offerings to you, we ready to commit and provide exceptional service and support to your Ricoh products.
No other company is as committed to your total satisfaction like FSM, and we stand behind our commitments with service and maintenance guarantees that are designed to ensure your satisfaction now and in the future. We assure you that every FSM employee is committed to be responsive, professional and take pride in making customer satisfaction a focus of everything they do.
Our technicians are fully trained and factory-certified in accordance with the manufacturers’ requirements and are fully committed to ensuring that all of your equipment covered by a FSM service or maintenance agreement performs to manufacturer’s specifications.
For customers using our Total Service Maintenance Agreement (TSMA), FSM provides the following guarantees in connection with your equipment covered by this program agreement and installed and used consistent with the manufacturers’ specifications:
GUARANTEED RESPONSE TIME*
We will provide a quarterly average response time of 2 to 8 hours after receipt of service calls within a 30 km radius from FSM service center.
UPGRADE GUARANTEE*
We will work together with you in the event that you wish to add, exchange, or upgrade technology to ensure that you have the appropriate solutions to address your future business needs.
PERFORMANCE COMMITMENT*
We will provide temporary loaner equipment for any equipment that fails to operate in accordance with the manufacturers’ specifications. In the unlikely event that we are unable to repair such equipment, we will replace it with equipment of equal or greater functionality.
* Applies to equipment covered under a FSM Total Service Maintenance Service Agreement (TSMA) as outlined in the terms and conditions of the agreement.
No other company is as committed to your total satisfaction like FSM, and we stand behind our commitments with service and maintenance guarantees that are designed to ensure your satisfaction now and in the future. We assure you that every FSM employee is committed to be responsive, professional and take pride in making customer satisfaction a focus of everything they do.
Our technicians are fully trained and factory-certified in accordance with the manufacturers’ requirements and are fully committed to ensuring that all of your equipment covered by a FSM service or maintenance agreement performs to manufacturer’s specifications.
For customers using our Total Service Maintenance Agreement (TSMA), FSM provides the following guarantees in connection with your equipment covered by this program agreement and installed and used consistent with the manufacturers’ specifications:
GUARANTEED RESPONSE TIME*
We will provide a quarterly average response time of 2 to 8 hours after receipt of service calls within a 30 km radius from FSM service center.
UPGRADE GUARANTEE*
We will work together with you in the event that you wish to add, exchange, or upgrade technology to ensure that you have the appropriate solutions to address your future business needs.
PERFORMANCE COMMITMENT*
We will provide temporary loaner equipment for any equipment that fails to operate in accordance with the manufacturers’ specifications. In the unlikely event that we are unable to repair such equipment, we will replace it with equipment of equal or greater functionality.
* Applies to equipment covered under a FSM Total Service Maintenance Service Agreement (TSMA) as outlined in the terms and conditions of the agreement.
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