Jawatan Kosong Gelugor Penang 招聘请人工作
Job Vacancy Gelugor Penang
Technician Photocopy Machine
Job description
1. Be No. 1 for Customer Satisfaction (CS) within the industry by providing Best-in-Class service that meet & exceed Customer expectations.
2. Carry out repairs and servicing of black & white, color graphics printing machines, enabler hardware and software at Customer's premises and services to the highest standards.
3. Achieve 2-hour Customer’s EM response time.
4. Plan and execute Preventive Maintenance for customers under care to maximize machine uptime.
5. Ensure first-time-fix. Do it right the first time.
6. Ensure total Customer Satisfaction through ongoing knowledge acquisition and improve the technical competencies.
6. Provide field operations support to internal and external customers in accordance to the terms of the customer contract and Service Level Agreements (SLA).
7. Write accurate professional reports acting as a single point of contact between Customers and FSM concerning technical issues and interfacing with all involved functions.
8. Report and escalate all observed incidents, irreguarities that occur to superior for proper operational escalation points.
8. Adhere to installation guidelines and industry best practices in order to deliver quality Field Operations.
9. Responsible in setting up new machines and conduct pre-delivery inspection(PDI) to ensure machines are in proper working condition prior to installation at Customer's premises.
10. Conduct technical training to the team members and Customers.
11. To provide technical training to new employees and provide support for refurbishing work.
12. Cleaning & Tidy Up Workshop and office.
13. Take good care of company assets and property.
14. Maintain good relationship with customers.
15. Escalete purchase enquiry to sales department.
Benefits:
- Basic + Allowances + Bonus.
- EPF, Socso, EIS.
- Uniform & Training provided.
- Opportunity to work for an End to End Photocopier Company.
- Access to latest technology, data and strategic guidance.
- Great career progression and advancement.
Knowledge and Skill Requirements:
-Minimum Diploma in Electrical & Electronics plus MCP or equivalent.
-At least 3 year’s working experience in any field related to technical service.
-Excellent interpersonal skills, resourceful and highly motivated.
-Good customer relationship, excellent communication skill.
-A Team Player who is able to maintain effective working relationship.
-Good analytical & diagnostic skills and good in service management. Minimum
Requirements:
-Candidate must possess at least a Diploma, in Engineering (Computer / Telecommunication), Engineering (Electrical/Electronic), Engineering (Mechatronic / Electromechanical) or equivalent.
-Required language(s): Bahasa Malaysia, English.
-Strong analytical and problem solving skills together with good interpersonal and organizational skills.
-Able to work independently and in a team.
-Basic computer and network setup knowledge.
-Has own vehicle.
Job Types: Full-time, Permanent
1. Be No. 1 for Customer Satisfaction (CS) within the industry by providing Best-in-Class service that meet & exceed Customer expectations.
2. Carry out repairs and servicing of black & white, color graphics printing machines, enabler hardware and software at Customer's premises and services to the highest standards.
3. Achieve 2-hour Customer’s EM response time.
4. Plan and execute Preventive Maintenance for customers under care to maximize machine uptime.
5. Ensure first-time-fix. Do it right the first time.
6. Ensure total Customer Satisfaction through ongoing knowledge acquisition and improve the technical competencies.
6. Provide field operations support to internal and external customers in accordance to the terms of the customer contract and Service Level Agreements (SLA).
7. Write accurate professional reports acting as a single point of contact between Customers and FSM concerning technical issues and interfacing with all involved functions.
8. Report and escalate all observed incidents, irreguarities that occur to superior for proper operational escalation points.
8. Adhere to installation guidelines and industry best practices in order to deliver quality Field Operations.
9. Responsible in setting up new machines and conduct pre-delivery inspection(PDI) to ensure machines are in proper working condition prior to installation at Customer's premises.
10. Conduct technical training to the team members and Customers.
11. To provide technical training to new employees and provide support for refurbishing work.
12. Cleaning & Tidy Up Workshop and office.
13. Take good care of company assets and property.
14. Maintain good relationship with customers.
15. Escalete purchase enquiry to sales department.
Benefits:
- Basic + Allowances + Bonus.
- EPF, Socso, EIS.
- Uniform & Training provided.
- Opportunity to work for an End to End Photocopier Company.
- Access to latest technology, data and strategic guidance.
- Great career progression and advancement.
Knowledge and Skill Requirements:
-Minimum Diploma in Electrical & Electronics plus MCP or equivalent.
-At least 3 year’s working experience in any field related to technical service.
-Excellent interpersonal skills, resourceful and highly motivated.
-Good customer relationship, excellent communication skill.
-A Team Player who is able to maintain effective working relationship.
-Good analytical & diagnostic skills and good in service management. Minimum
Requirements:
-Candidate must possess at least a Diploma, in Engineering (Computer / Telecommunication), Engineering (Electrical/Electronic), Engineering (Mechatronic / Electromechanical) or equivalent.
-Required language(s): Bahasa Malaysia, English.
-Strong analytical and problem solving skills together with good interpersonal and organizational skills.
-Able to work independently and in a team.
-Basic computer and network setup knowledge.
-Has own vehicle.
Job Types: Full-time, Permanent
Technical Service Manager
Description
· Are you passionate about IT Hardware repairing?
· Are you constantly pushing yourself to learn new technologies to develop better, faster and more exposure to different brand of IT hardware repairing?
Then FSM is the place for you.
Everyone at FSM is deeply committed to delivering high-performing services to our business client.
We are growing rapidly and searching for a Technical Service Manager who can take us to the next level.
Are you up for the challenge?
POSITION PROFILE
Leads, manages and supports a team of service technicians.
Responsible for the timely, cost-effective and quality delivery of product service to FSM product end users.
Ensures a high level of external customer satisfaction and achievement of service goals and objectives.
JOB DUTIES AND RESPONSIBILITIES
· Provides daily direction and support to team of technicians to ensure delivery of timely, cost-effective, and quality product service to end user customers.
· Ensures a high level of external customer satisfaction.
· Enables and maintains a positive and productive work environment.
· Spends minimum of 75% of time in Field reviewing technician's work habits/customer interactions.
· Provides leadership and guidance to improve technician's territory management skills, overall technical skills and customer relations' skills through scheduling of appropriate training.
· Organizes resources (headcount) and work assignments to gain maximum efficiency and job enrichment i.e., work teams, territories, special assignments.
· Provides timely response to customer inquiries and complaints and ensures compliance with agreed upon customer requirements.
· Works with assigned accounts reporting overall performance, promoting FSM solutions and can clearly articulate the Ricoh Value proposition.
· Inspires and motivates team members to deliver excellent customer service through the ON-Track performance management program.
· Prepares and delivers timely and accurate performance appraisals for all direct reports.
· Maintains positive and productive relationship with other functional groups.
· Provides counsel, direction and opportunities to employees to assist in improving their performance on current job and preparation for future responsibilities.
· Ensures maximum service profitability through monitoring and management of parts consumption and departmental expense.
· Provides proper direction to support team/District achievement of service goals and objectives including all productivity KPI's.
· With approval, recruits, interviews and hires new Technology Service Technicians.
· Performs other duties as assigned.
Skills & Qualifications
· Bachelor’s Degree
· 5+ years of service/maintenance copier experience
· 2+ years of prior management experience
· Competent networking abilities
· Strong project management skills
· Strong written and verbal communication skills; Must be able to communicate at a level appropriate to the audience (direct reports, peers, and senior management)
· Excellent team building, negotiation and consensus building abilities
· Ability to motivate and build high performance development teams
· Working Location Base In Kuala Terengganu
· Are you passionate about IT Hardware repairing?
· Are you constantly pushing yourself to learn new technologies to develop better, faster and more exposure to different brand of IT hardware repairing?
Then FSM is the place for you.
Everyone at FSM is deeply committed to delivering high-performing services to our business client.
We are growing rapidly and searching for a Technical Service Manager who can take us to the next level.
Are you up for the challenge?
POSITION PROFILE
Leads, manages and supports a team of service technicians.
Responsible for the timely, cost-effective and quality delivery of product service to FSM product end users.
Ensures a high level of external customer satisfaction and achievement of service goals and objectives.
JOB DUTIES AND RESPONSIBILITIES
· Provides daily direction and support to team of technicians to ensure delivery of timely, cost-effective, and quality product service to end user customers.
· Ensures a high level of external customer satisfaction.
· Enables and maintains a positive and productive work environment.
· Spends minimum of 75% of time in Field reviewing technician's work habits/customer interactions.
· Provides leadership and guidance to improve technician's territory management skills, overall technical skills and customer relations' skills through scheduling of appropriate training.
· Organizes resources (headcount) and work assignments to gain maximum efficiency and job enrichment i.e., work teams, territories, special assignments.
· Provides timely response to customer inquiries and complaints and ensures compliance with agreed upon customer requirements.
· Works with assigned accounts reporting overall performance, promoting FSM solutions and can clearly articulate the Ricoh Value proposition.
· Inspires and motivates team members to deliver excellent customer service through the ON-Track performance management program.
· Prepares and delivers timely and accurate performance appraisals for all direct reports.
· Maintains positive and productive relationship with other functional groups.
· Provides counsel, direction and opportunities to employees to assist in improving their performance on current job and preparation for future responsibilities.
· Ensures maximum service profitability through monitoring and management of parts consumption and departmental expense.
· Provides proper direction to support team/District achievement of service goals and objectives including all productivity KPI's.
· With approval, recruits, interviews and hires new Technology Service Technicians.
· Performs other duties as assigned.
Skills & Qualifications
· Bachelor’s Degree
· 5+ years of service/maintenance copier experience
· 2+ years of prior management experience
· Competent networking abilities
· Strong project management skills
· Strong written and verbal communication skills; Must be able to communicate at a level appropriate to the audience (direct reports, peers, and senior management)
· Excellent team building, negotiation and consensus building abilities
· Ability to motivate and build high performance development teams
· Working Location Base In Kuala Terengganu
Business Development Executive
- Based in Kota Bharu (Fresh graduates are encourage to apply).
- SPM / Diploma / Degree candidates are encouraged to apply.
- Must possess own car / motorcycle.
- Strong interpersonal, presentation and negotiation skills
- Able to work both independently and as a team under minim
Admin Executive
- Based in Kota Bharu.
- Able to work both independently and as a team under minimum supervision.
- SPM / Diploma / Degree.(Fresh graduates are encourage to apply).
Graphic Designer
- Based in Kota Bharu.
- Creative and well versed in Photoshop, Illustrator, In Design, Etc.
- Able to work both independently and as a team under minimum supervision.
- SPM / Diploma / Degree.(Fresh graduates are encourage to apply).
Production Technician
- Based in Kota Bharu.
- Able to work both independently and as a team under minimum supervision.
- SPM / Diploma / Degree.(Fresh graduates are encourage to apply).
- Must possess own car / motorcycle.
Customer Service Engineer
- Based in Kota Bharu. (Fresh graduates are encourage to apply).
- Able to work both independently and as a team under minimum supervision.
- SPM / Diploma / Degree candidates are encouraged to apply.
- Must possess own car / motorcycle.
How to apply?
Please email your detailed resume, expected salary and a recent photograph to:
[email protected]
For more info on the job position, please contact human resource department:
📞 011-10678766
WhatsApp HR: https://wa.me/601110678766
[email protected]
For more info on the job position, please contact human resource department:
📞 011-10678766
WhatsApp HR: https://wa.me/601110678766
